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Ugandan government seeks to create 100,000 jobs through business process outsourcing

Mbarara — The Government of Uganda, through the Ministry of ICT and National Guidance, aims to create approximately 100,000 jobs by 2030 through its newly drafted national business process outsourcing (BPO) policy.

This initiative, spearheaded by the Ministry of Information, Communications and Technology and National Guidance, aims to address urgent issues such as unemployment.

According to Christopher Yiiki, senior IT officer at the Ministry of ICT and National Guidance, the BPO policy aims to make businesses more accessible at the grassroots level. “We are trying to do this by creating innovation centres… and so far, we have already set up one at Kabale University, Soroti University and Muni University in Arua,” Yiiki explained. These innovation centers currently host more than 400 young and dynamic innovators whose ideas will attract development partners.

Irene Karungi Sekitoleko, Senior ICT Infrastructure Engineer at the Ministry of ICT and National Guidance, highlighted the aspirations of the framework, including the creation of 100,000 ICT jobs by 2030.

He noted that Uganda can leverage both domestic and global outsourcing markets, including over-outsourcing, to achieve this goal.

Gideon Nkurunungi, CEO of the Information Communication and Technology Association of Uganda (ICTAU), emphasized the need for the private sector to integrate with the digital transformation roadmap to fully realize the specific opportunities of BPO services.

“The BPO market has evolved from conventional BPO competitiveness to today’s digital competitiveness, emphasizing the need for integration with the digital transformation roadmap by the private sector to fully exploit the specific opportunities of BPO services “Nkurungi said.

Nkurunungi further stated: “ICTAU is committed to reshaping this landscape through capacity commitments at all levels. We have identified several BPO opportunity areas, categorized into low-cost/low-complexity, low-cost/high-complexity, and high-cost/high-complexity sectors. This strategic commitment to the Western Region illustrates the potential for Uganda’s BPO industry to thrive, driving economic growth and creating employment opportunities across the region. By focusing on key areas such as BPO, Knowledge Process Outsourcing (KPO) and other high-value services, we are paving the way for a strong and competitive digital economy in Uganda.”

George Bagambe, Mbarara district natural resources officer, asked policy developers to take into account how to address rising cybercrimes.

The regional stakeholder engagement for Ankore sub-region, held at Adit Mall in Mbarara town, brought together sub-county heads, sub-county chairmen, district and city IT officers to discuss BPO policy.

Once approved by cabinet, the policy is expected to create a significant number of jobs and boost Uganda’s economic growth.

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